Terms and Conditions
Terms and Conditions
Effective Date: January 30, 2025
Welcome to Divina Luz N.Y.! By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please refrain from using our website or making a purchase.
1. General Information
Divina Luz N.Y. ("we", "our", or "us") operates the website at divinaluz-ny.com. These Terms and Conditions govern the use of our site, including all purchases and interactions with our products.
2. Products
We strive to accurately display the products, pricing, and availability on our website. However, we do not guarantee that the descriptions, images, or other content is error-free. Products may vary slightly in color or appearance due to different screen resolutions.
3. Order Processing
Order Confirmation: When you place an order, we will send you an email confirming your purchase. This does not constitute acceptance of your order.
Shipping: Orders are processed within 1-3 business days. Delivery times vary based on your location and the shipping method selected. We are not responsible for delays caused by third-party shipping carriers or force majeure events.
Payment: Payment must be completed at the time of order. We accept [list payment methods, e.g., Visa, Mastercard, PayPal].
4. Pricing and Availability
Prices are subject to change without notice. We reserve the right to correct any pricing errors and will notify you of any changes to your order if applicable. Product availability may change and is subject to stock levels.
5. Returns and Exchanges
We want you to love our products! If you are not satisfied, we offer returns or exchanges within 14 days of receipt for unused items in their original condition. Please contact us at divinaluznyc@gmail.com for return instructions.
Exclusions: We cannot accept returns or exchanges on used products, opened candles, or products that have been altered in any way.
6. Privacy
By using our site and making purchases, you consent to our [Privacy Policy], which describes how we collect, use, and protect your personal data.
7. Intellectual Property
All content on this site, including logos, product names, images, and text, is the property of Divina Luz N.Y. and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without our express written permission.
8. User Conduct
You agree to use our website in a lawful manner and not to:
Engage in any activity that may disrupt or harm the website.
Violate any applicable laws or regulations.
Post or transmit any harmful, offensive, or illegal content.
9. Limitation of Liability
To the fullest extent permitted by law, Divina Luz N.Y. is not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. Our liability is limited to the amount you paid for the product.
10. Indemnification
You agree to indemnify and hold Divina Luz N.Y., its officers, employees, and affiliates harmless from any claims, losses, or damages arising from your use of the website, your violation of these Terms and Conditions, or your infringement of any rights.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in New York County, New York.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. Please review these terms periodically.
13. Contact Us
If you have any questions about these Terms and Conditions or any other aspect of our website or products, please contact us at:
Divina Luz N.Y.
Email: divinaluznyc@gmail.com
Phone: 646-643-8402
Website: divinaluz-ny.com
Return and Refund Policy
Shipping & Delivery Policy
Effective Date: January 30, 2025
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms: http://divinaluz-ny.com/terms.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for all purchases. Pickups are available Monday through Sunday, from 11:00 AM to 8:30 PM.
Free Shipping
We offer free standard shipping on all orders. Shipping typically takes 3-7 business days.
HOW IS MY SUBSCRIPTION FULFILLED?
-If you are purchasing a subscription, we will deliver your products on a monthly basis.
DO YOU DELIVER INTERNATIONALLY?
-At this time, we do not offer international shipping.
QUESTIONS ABOUT RETURNS?
-If you have questions about returns, please review our return policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: 646-643-8402
Email: divinaluznyc@gmail.com
Divina Luz N.Y.
245 East 81st Street New York NY 10028
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